Terms and Conditions

These terms and conditions are intended to make your shopping experience as pleasant and as straightforward as possible. By ordering and purchasing from Designs by Tricia Slater Dayan you are agreeing to these terms and conditions.
 
ORDERING
Non customised items  
When ordering as seen from the website, payment is required in full  before items are dispatched.
 
Customised items
A  deposit is required before work will commence on your item(s). Please allow at least 4 – 6 weeks for delivery from my receipt of your deposit. If you require an item by a specific date please inform me of this in the intial contact.  I will notify you when work commences on your item(s). The remaining balance is to be paid before the item(s) is dispatched.
 
Where it states in the item description that an item can be customised,  I will do my best to meet your requirements in regards to components but this is, of course, subject to colour variations and availibility which are the responibility of the supplier.
 
If components vary considerably from those used than in the original item there may be an increase in the cost of the item than that shown. You will be advised of this.
 
Bespoke items
If you live locally to me or within a reasonable travelling distance, I will arrange a personal consultation with you to discuss your requirements. A £20 deposit is required before work will commence and I will notify you when this is.
I will, as far as possible, keep you updated with approximate costs while the item is being made but please note that a final cost will not be available until the item(s) is completed. The remaining balance is to be paid before the item(s) is handed over/dispatched.
 
All items are handmade to order including those bought as seen from the website so please allow at least 8 – 10 weeks if possible before your wedding day / special event.
 
If you require an item at short notice I will do my best to accommodate you but please contact me before placing an order as I will need to confirm that I have all components in stock and am able to work to your time frame.
 
You may also contact me regarding placing an order by using the Contact Form which can be completed and returned to me. I will then contact you to discuss your requirements.
 
I hope I have covered everything but if you have any questions please don’t hesitate to contact me. My email address and telephone number can be found on the “About ” page.
 
PAYMENT
 
Payment can be made by cash (in person), Paypal, personal cheque , bankers cheque and postal order and direct bank transfer – UK customers only.
If you wish to pay by a method other than Paypal please email me for details.
Overseas customers – payment by Paypal only.
Please note, items will not be dispatched until all funds have cleared.
 
CANCELLATIONS
 
You may cancel your order and be refunded any deposit paid providing you cancel within 30 days of placing your order and providing work hasn’t commenced on your item(s).
 
If you place an order at short notice to your wedding day / special event i.e. within 30 days and then cancel any deposit paid will not be refunded.
 
I will always notify you when work commences on your item(s).
 
Please note I am unable to refund any deposit paid for a Bespoke item.
 
RETURNS & REFUNDS
 
If you are unhappy with your item(s) and would like a refund please email me immediately on receipt. Items must be returned to me in the original packaging within 14 days for UK customers and 21 days for overseas customers. Item(s) must not have been worn or used.
 
If you receive your item(s) and they have been damaged in the post please email me immediately on receipt. All items must be returned to me with all the original packaging within 14 days for UK customers and 21 days for overseas customers. A replacement will be issued or full refund given. 
 
Please note that I cannot accept returns after your wedding day / special event.
 
For health and safety reasons I am unable to accept earrings for return or refund.
 
Returns will only be accepted on bespoke items if they have been damaged in the post or are faulty. Again please contact me on receipt.
 
I am unable to refund any return postage. It is the responsibility of the returner to pay this.
 
Please note that while items are in your care, it is your responsibility to take proper care of them and to package them securely and safely if returning them.
 
POSTAGE
UK customers
For tiaras, tiara combs, hairbands and larger haircombs postage will be £4.95 and items will be sent first class signed for post. For smaller haircombs and items of jewellery postage will be £3.50. I will combine postage for items such as a tiara and small haircomb or item of jewellery and the cost will be £4.95.
If you are placing a large order/several items please contact me before placing the order so that I can advise on postal costs and let you know.
 
All items will be wrapped in acid free tissue paper before being well packaged.
If returning items they should be returned in the original packaging.
 
If you are an overseas buyer please contact me before placing an order so I can advise on postal costs.
GENERAL
 
As all items are handmade the item you receive may have slight variations to the one seen on the website. These will be minor. Slight colour variations in the components used are beyond my control and are the responsibility of the supplier.
 
Tiaras and other items are not toys and are made up of components such as small beads and wire so care should be taken with children.
 
Designs by Tricia Slater Dayan will not accept responsibility for damage to the item(s) or injury from the misuse or careless handling of the item(s).
 
Avoid spraying perfume and hairspray directly onto your tiara and jewellery.
 
I reserve the right to amend prices in line with the rise in the cost of components.
 
ALL CONTENT OF THIS WEBSITE – WRITTEN, PHOTOGRAPHS, DESCRIPTIONS  ETC – ARE THE PROPERTY OF DESIGNS BY TRICIA SLATER DAYAN AND MAY NOT BE USED OR COPIED WITHOUT WRITTEN PERMISSION FROM DESIGNS BY TRICIA SLATER DAYAN.